Shipping policy
Every Maison Alexa piece is prepared in our Hong Kong atelier, gift-wrapped in our signature box and shipped fully insured with tracking.
Processing time
- In-stock pieces: dispatched within 1–2 business days.
- Personalised pieces: 3–7 business days (after proof approval where needed).
- Made-to-order pieces in 18K, 14K or 9K gold or PT950 platinum: 4–5 weeks. Engraving adds 2–3 business days. The estimated dispatch date is shown on each product page.
- Business days are Monday to Friday, excluding Hong Kong public holidays.
Delivery rates and times
| Destination | Service | Delivery time (after dispatch) | Fee | Complimentary on orders over |
|---|---|---|---|---|
| Hong Kong SAR | SF Express (home, office, SF locker or pick-up point) | 1–2 business days | HK$40 | HK$800 |
| Macau SAR | SF Express | 2–4 business days | HK$80 | HK$1,500 |
| Mainland China | SF Express cross-border | 2–5 business days (remote regions may take longer) | RMB 60 (≈ HK$70) | RMB 1,500 (≈ HK$1,750) |
| Taiwan | SF Express / DHL | 3–6 business days | HK$120 | HK$2,500 |
| Asia-Pacific (e.g. Singapore, Japan, Korea, Australia) | DHL Express / FedEx | 4–8 business days | HK$150 | HK$2,500 |
| Rest of the world | DHL Express / FedEx | 5–10 business days | HK$220 | HK$3,500 |
Delivery times are estimates. Weather, customs inspections and courier delays can affect them.
Duties and taxes
- Hong Kong & Macau: no import duty or sales tax.
- Mainland China: orders are shipped as personal articles for the recipient's own use. China Customs may assess import tax on arrival; any tax assessed is payable by the recipient to the courier. Customs may ask the recipient to provide ID for clearance. We always declare the actual value of your order. We can't under-declare or split parcels to avoid tax.
- Other destinations: import duties, taxes and brokerage fees are set by the destination country and paid by the recipient.
Signature, insurance and lost parcels
All parcels are insured until delivery. High-value orders may need a signature. If tracking shows no movement for 7 business days, contact us on WhatsApp and we'll open a claim with the courier, then remake or refund your order once the claim is confirmed.
Address changes
Please check your address carefully. We can update it only before dispatch. If a parcel comes back to us because of an incorrect address or refused delivery (including refused duties), we'll re-send it once you pay the shipping, or issue store credit for the order value minus the original and return shipping costs.
Currency
Prices are charged in Hong Kong dollars (HKD). When you pay with Alipay or WeChat Pay, the amount is converted to RMB in your app at the provider's rate.